Vaccine Navigators Available to Assist Medicaid Members with Appointment and Transportation Scheduling 

The Arizona Health Care Cost Containment System (AHCCCS), in partnership with Crisis Response Network, announces a new COVID-19 appointment and transportation navigation program for Medicaid members. Now, Medicaid members who need assistance scheduling a COVID-19 vaccine appointment, as well as transportation to and from that appointment, can call 1-844-542-8201, 8 a.m. to 5 p.m., seven days a week.

“With COVID-19 vaccines now widely available, AHCCCS is working to ensure that its 2.1 million enrolled members have the opportunity to schedule and attend a vaccine appointment, and that technology and transportation do not present any barriers to receiving the vaccine,” Jami Snyder, AHCCCS director, said.


Through a partnership with Crisis Response Network, which operates the 2-1-1 Arizona information and referral service program, trained navigators are available to help callers find and schedule vaccine appointments, and, if needed, also assist with scheduling non-emergency medical transportation.


“Making vaccine appointments and arranging for transportation to and from appointments for Medicaid members is crucial in the ongoing battle against the COVID-19 pandemic in our community. We are honored to join AHCCCS in this important effort,” said Justin Chase, President and CEO of Crisis Response Network.


For COVID-19 vaccine information, a map of all COVID-19 vaccination sites, and eligibility criteria, visit


Arizona’s Medicaid program is a leader in the nation in adjusting Medicaid rates to ensure its members are vaccinated, and the first state to adjust NEMT rates to account for wait times at drive-through vaccination sites. AHCCCS serves approximately 30 percent of Arizonans.


For more information about how AHCCCS has responded to the needs of its members and providers during the COVID-19 pandemic, see the AHCCCS COVID-19 web page and AHCCCS COVID-19 Frequently Asked Questions.




Founded in 1982, the Arizona Health Care Cost Containment System serves 2.1 million children and adults in Arizona who meet qualifications for acute or long-term federal Medicaid healthcare coverage. Built on a system of competition and choice, AHCCCS is a $14 billion program that operates a mandatory managed care system. Contracted health plans coordinate medical services delivered by more than 100,000 healthcare providers. 



2-1-1 Arizona, originally known as Community Information and Referral Services, was founded in 1964 and incorporated as a private, nonprofit 501(c)(3) organization in 1979. In 2017, Crisis Response Network, Inc. acquired the program, which transforms lives by linking individuals and families to vital services throughout Arizona.



Crisis Response Network is a Tempe-based non-profit organization dedicated to helping individuals by Inspiring Hope and Empowering Transformation from HOPE to HEALTH through a continuum of health care services.


April 13, 2021

CONTACT:  Heidi Capriotti  602-281-5390 (c)

Posted in AZBio News, COVID-19 News and Info.